EDG Grant Consultant

In order to achieve meaningful business outcomes and sustainable growth, it is crucial for your company to select a management consultant that best meets your project needs and requirements.

It is important to note that If your company is an SME applying for EDG Grant (Enterprise Development Grant) support for consultancy-related costs, you need to engage a management consultant with the necessary Enterprise Singapore-recognised Consultant Quality Initiative (CQI) certification.

Certified Management Consultant

The Consultant Quality Initiative (CQI) was designed to help SMEs select the right management consultants to assist them in their business upgrading journey. Through the establishment of a base of certified consultants, SMEs now have greater assurance in terms of the level of quality and professionalism in the partners they engage.

Kaizen Consulting Group’s consultants are certified under the Consultant Quality Initiative (CQI) programme with the necessary experience and expertise to help your company achieve your desired business improvement and sustainable growth outcomes.

EDG Grant Scope

There are 3 improvement areas that Kaizen Consulting Group (KCG) can assist you in:

Productivity

This includes gaining a better understanding of your current business operations through diagnosis and review of existing workflow, and designing new and/or improved ways to be more efficient and competitive. Through process review and redesign, resources such as manpower and space can be optimised, leading to increased profit and revenue streams.

Under this area, we can assist you with:

• Reviewing existing business processes
• Identifying areas for improvement
• Streamlining processes and enhancing workflow
• Optimising planning and allocation of resources and manpower
• Implementing projects to increase the efficiency of business operations
• Reducing waste and inefficiency
• Developing a productivity measurement system to track and analyse company productivity levels
• Adopting and implementing solutions to improve existing operations

Business Excellence

Enhance your management systems and processes by conducting a comprehensive organisational review, and formulating a strategic developmental roadmap.

Under this  area,  we can assist you with:

• Developing a comprehensive organisational review based on the seven Business Excellence (BE) framework categories
• Formulating a strategic developmental roadmap, based on findings from the organisational review
• Preparing for and undergoing a BE assessment (e.g. Singapore Quality Class, People Developer, Singapore Innovation Class, Singapore Service Class) (by SPRING Singapore)

Service Excellence

With rising customer expectations, organisations should look beyond service fundamentals, typically characterised by Greet-Smile-Thank, and adopt a customer-centric mindset. This allows organisations to gain a deeper understanding of customer needs and their buying decision processes across the various touch points in order to improve overall customer experience.

Under this  area, we can assist you with:

• Enhancing service experience and customer satisfaction
• Service mission, service values and strategies development
• Service blueprints and standards development
• Service audits (e.g. customer satisfaction surveys, mystery audits)
• Understanding of customer needs and/or journey (e.g. customer journey mapping)
• Service process redesign
• Service gap analysis and benchmarking
• Building a service innovation culture (e.g. ideating through a structured framework)
• Preparation for Singapore Quality Class with Service certification

Note:

1. 1. Projects under the EDG will be undertaken by KCG’s management consultants who are certified under Enterprise Singapore Consultant Quality Initiative (CQI)* certification programme.
   2. Under the CQI, management consultants who possess adequate know-how, competence, professional and ethical conduct to provide consultancy services, in accordance to TR 43:2015. To maintain their certifications and keep themselves relevant, consultants are required to continuously participate in professional development activities, such as courses and conference, or take up coaching opportunities. They are also regularly assessed through examinations and reviewed by veteran management consultants

Source:

1. 1. Enterprise Singapore (https://www.enterprisesg.gov.sg/)
   2. Ministry of Trade and Industry Singapore (MTI) Press Release Issued on Issued on 1 March 2018.

Contact Us 
Contact us now and our friendly customer service consultants will be in touch with you to understand your needs & requirements and conduct a preliminary assessment of your eligibility for EDG or assist you in your EDG Grant application.