Soft Skills Training
Looking for training to enhance the performance of your employees? Do your employees need help to be more motivated at work, improve their customer service, manage challenging behaviours or develop their leadership skills? Check out our Soft Skills Training now.
“…while extraordinary products and unique services still afford a competitive advantage, the one advantage that stands the test of time…is people.” ― Mark Salsbury
Why Is Soft Skills Important?
Technical skills are important in the workplace for people to perform their jobs. However it is just not enough to be highly trained in technical skills, without developing the soft, interpersonal and relationship-building skills that employees need to help them communicate and collaborate effectively. The workplace has evolved an interpersonal dynamic that cannot be ignored. The acts of communicating and listening, presenting ideas, managing resolving conflict, and fostering an open and honest work environment all come down to knowing how to build and maintain relationships with people. It is these relationships that allow people to participate fully in team projects, show appreciation for others, and enlist support for their projects.
When your workforce has lots of technical skills but an absence of soft skills, you have a soft skills gap. Soft skills are what accompany the hard skills, and help your organization use its technical expertise to its full advantage.
It is vital for organisations to recognize the role soft skills play and encourage their development throughout the organisations.
Soft skills are more critical than ever as organisations struggle to find meaningful ways to remain competitive and be productive. Teamwork, leadership, and communication are underpinned by soft skills development. Since each is an essential element for organisational and personal success, developing these skills is very important and does matter a lot.
“There’s not one specific thing or skill people have to have to work for us. But I can tell you why we fire people: soft skills. We hire for hard skills. We fire for soft skills. The ability to interact and communicate with others or behave ethically and take responsibility for things tends to be where people tend to break down.” – Rick Stephens, Senior Vice President of HR, The Boeing Corporation
Kaizen Consulting Group offers a comprehensive range of result-driven corporate in-house Soft Skills Training programmes tailored to the specific needs of your organisation. We apply the latest action learning methods and experiential learning tools to ensure relevancy, effectiveness and enhancement to the transfer of learning.
Our corporate in-house training (or on-site training) is fully customized to your unique requirements, conducted exclusively for your organization, on the date that is most convenient to you, and at the venue of your choice.
If you cannot find a programme that you are looking for, just let us know your specific requirements and we will be pleased to design a programme specifically for you
|Soft Skills Training Programmes||DURATION|
|Passion At Work Training
enables the personal transformation and mindset change that will unleash passion to peak performance at work; equips participants with teh skills to be self-aware, be inspired, self-motivated and to maximize their potential at work
|Handling Difficult Customers Training
equips participants with the skills to understand and effectively deal with difficult customer behaviours
|Emotional Intelligence for Customer Service Training
provides an understanding of the important concepts in emotional intelligence (EQ) and enables participants to develop the following key EQ competencies for peak performance in customer service
|Managing Challenging Behaviours Training
provides participants with the skills to manage challenging customer behaviours and situations to enhance working relationships
equips managers with the essentials of people management skills and help them to reflect and improve on their own management styles
“Human resources are like natural resources; they’re often buried deep. You have to go looking for them, they’re not just lying around on the surface. You have to create the circumstances where they show themselves.” ― Ken Robinson