Soft Skills Training
Kaizen Consulting Group offers a comprehensive range of result-driven corporate in-house Soft Skills Training programmes tailored to the specific needs of your organisation. We apply the latest action learning methods and experiential learning tools to ensure relevancy, effectiveness and enhancement to the transfer of learning.
Our corporate in-house training (or on-site training) is fully customized to your unique requirements, conducted exclusively for your organization, on the date that is most convenient to you, and at the venue of your choice.
|Soft Skills Training Programmes||DURATION|
|Customer Service Training – Emotional Intelligence for Customer Service Training
provides an understanding of the important concepts in emotional intelligence (EQ) and enables participants to develop the following key EQ competencies for peak performance in customer service
|Customer Service Course – Handling Difficult Customers Training
equips participants with the skills to understand and effectively deal with difficult customer behaviours
|Managing Challenging Behaviours Training
provides participants with the skills to manage challenging customer behaviours and situations to enhance working relationships
|Motivational Training For Employees – Passion At Work Training
enables the personal transformation and mindset change that will unleash passion to peak performance at work; equips participants with teh skills to be self-aware, be inspired, self-motivated and to maximize their potential at work
|Critical Thinking Skills
Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information.
This course will look at how to work on developing win-win solutions in every negotiation, and at the same time deal with challenges, difficult people, bargaining tactics, and communication problems. Most importantly, it will provide you insights on your own negotiation skills and focus on how to maximise the potential you bring to the negotiation table.
This course will provide you with clear, easy to understand and implement ideas that will stand you out in a crowd of business presenters. It will give you the confidence to plan, structure and deliver a professional business presentation that connects with your audience and inspires people to act on your ideas and key messages.
Participants will learn how to recognise the signs of conflict early to reduce the incidence. The course will provide insights how you can stay calm and resolve conflict using a variety of strategies and later de-escalate it to bring your relationships back to normal.
|Emotionally Intelligent Teams
This course is about proactively working together with others in ways that will help you communicate more efficiently as you engage with each other to bring value to your company and your customers. It also covers working with the emotions experienced during change and ways to develop resilience in individuals, teams, and organisations.
This course will give you a clear view of your preferred influencing style and help you develop an enriched suite of tools to improve your effectiveness.
equips managers with the essentials of people management skills and help them to reflect and improve on their own management styles
If you cannot find a programme that you are looking for, just let us know your specific requirements and we will be pleased to design a programme specifically for you
1. Why Is Soft Skills Important?
Technical skills are important in the workplace for people to perform their jobs. However it is just not enough to be highly trained in technical skills, without developing the soft, interpersonal and relationship-building skills that employees need to help them communicate and collaborate effectively. The workplace has evolved an interpersonal dynamic that cannot be ignored. The acts of communicating and listening, presenting ideas, managing resolving conflict, and fostering an open and honest work environment all come down to knowing how to build and maintain relationships with people. It is these relationships that allow people to participate fully in team projects, show appreciation for others, and enlist support for their projects.
2. Why Soft Skills Training is Important?
When your workforce has lots of technical skills but an absence of soft skills, you have a soft skills gap. Soft skills are what accompany the hard skills, and help your organization use its technical expertise to its full advantage.
It is vital for organisations to recognize the role soft skills play and encourage their development throughout the organisations.
Soft skills are more critical than ever as organisations struggle to find meaningful ways to remain competitive and be productive. Teamwork, leadership, and communication are underpinned by soft skills development. Since each is an essential element for organisational and personal success, developing these skills is very important and does matter a lot.
Contact us now and our friendly customer service consultants will be in touch with you to design the best training / consulting solution that is tailored to your requirements.