Looking for ways to create a competitive advantage over your competitors?
Want to be cheaper, better and faster but not sure how to do it?
Continuous Improvement/ Process Improvement is the way to go.
Continuous Improvement Process
Continuous Improvement also known as “Kaizen” in Japanese, is simply a way of looking at how we can do our work better. While there are many different Continuous Improvement (CI) methodologies and tools, their objectives are always the same – improving customer satisfaction through continuous and incremental improvements to processes, including removing unnecessary activities and variations. CI programmes are called by by different names in different companies: Continuous Improvement Program (CPI), or Continuous Process Improvement (CIP) etc.
Some of the most common CI methodologies include:
- Plan – Plan what needs to be done.
- Do – Take Action test the potential solution
- Check – Check if the potential solution worked
- Act – If the solution worked, implement it. If it doesn’t, repeat the PDCA cycle with a different plan.
- Define – Define the goals of the improvement opportunity
- Measure – Measure the existing system
- Analyze – Analyse the system to identify ways to eliminate the gap between the current state and the desired state
- Improve – Improve the process
- Control – Control the new system
- Value – specify value from the standpoint of the customer
- Value stream – identify all the steps in the processes
- Flow – make the remaining value-creating steps flow smoothly
- Pull – let customers pull value from the upstream
- Pursue perfection – pursue perfection through continuous improvement
Regardless of CI Methodologies selected, the most important objective of implementing any of the CI methodologies and tools is to develop an organisational continuous improvement mindset and culture that will improve productivity, quality, reliability, process cycle times while reducing cost, waste, resource consumption and cycle time.
Frequently Asked Questions (FAQ)
What are the Benefits Of Continuous Improvement ?
- Reduces waste or non-value add activities
- Reduces cycle times
- Improves quality
- Improves productivity
- Reduces the cost of operations
- Improves Throughput
- Improves customer satisfaction
- Improves Profits
Is Continuous Improvement / Process Improvement applicable to service industries?
CI is applicable to both the manufacturing and service industries & has been implemented in many other industries with great success. KCG has successfully implemented CI in diverse categories & range of application:
- Both private sectors & public sectors,
- From large MNCs ( more than 10,000 employees) to small SMEs ( less than 10 employees),
- From manufacturing( eg equipment & contract manufacturers, automotive/ aerospace parts manufacturers) to service ( eg Banking & Finance, Insurance, Healthcare, MRO)
- From traditional businesses models to latest technology startups models
- From company-wide implementation to a specific process ( i.e. selected end-to-end process with specific objectives, eg marketing, sales, human resources, procurement, IT, admin, finance or customer service etc)
Training & Consulting Services
We provide practical & in-depth training and consulting services of Continuous Improvement methodologies & tools.
We provide a full range of Consulting services alongside your Continuous Improvement journey:
- Continuous Improvement Strategy & Roadmap Planning
- Continuous Improvement Programme (CIP/ CPI) Design & Launch
- Continuous Improvement Programme Deployment & Implementation
- Continuous Improvement Project Review & Coaching
We offer a comprehensive range of Continuous Improvement Training as follows:
- CI Awareness Training
- CI Champion Training
- CI Expert Training
- PDCA Training
- 7 QC Tools Training
- 8D Training
- SPC Training
- FMEA Training
- PFMEA Training
- DFMEA Training
- RCA Training
- FTA Training
Contact us now and our friendly customer service consultants will be in touch with you to design the best training and consulting solution that is tailored to your requirements.