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ISO 9000 is a family of standards for quality management systems. It includes the following standards:
ISO 9000:2000 Quality management systems – Fundamentals and vocabulary. Covers the basics of what quality
management systems are and also contains the core language of the ISO 9000 series of standards. A guidance
document, not used for certification purposes, but important reference document to understand terms and vocabulary
related to quality management systems. In the year 2005, the revised ISO 9000:2005 standard was published hence it
is now advisable to refer to ISO 9000:2005.
ISO 9001:2000 Quality management systems – Requirements is intended for use in any organisation which designs,
develops, manufactures, installs and/or services any product or provides any form of service. It provides a number
of requirements which an organisation needs to fulfill if it is to achieve customer satisfaction through consistent
products and services which meet customer expectations. It includes a requirement for the continual (i.e. planned)
improvement of the Quality Management System, for which ISO 9004:2000 provides many hints. This is the only
implementation for which third-party certification bodies will grant certification. It should be noted that
certification is not described as any of the 'needs' of an organisation as a driver for using ISO 9001 but the
standard does recognise that it may be used for such a purpose.
ISO 9004:2000 Quality management systems - Guidelines for performance improvements. Covers continual improvement.
Provides advice on what organisations could do to enhance a mature system. This standard specifically states that
it is not intended as a guide to implementation.
Requirements of ISO 9001:2000
1. Scope
2. Normative Reference
3. Terms and Definitions
4. Quality Management System
4.1. General Requirements
4.2. Documentation Requirements
5. Management Responsibility
5.1. Management Commitment
5.2. Customer Focus
5.3. Quality Policy
5.4. Planning
5.5. Responsibility, Authority and Communication
5.6. Management Review
6. Resource Management
6.1. Provision of Resources
6.2. Human Resources
6.3. Infrastructure
6.4. Work Environment
7. Product Realization
7.1. Planning of Product Realization
7.2. Customer Related Processes
7.3. Design and Development
7.4. Purchasing
7.5. Production and Service Provision
7.6. Control of Monitoring and Measuring Devices
8. Measurement, Analysis and Improvement
8.1. General
8.2. Monitoring and Measurement
8.3. Control of Nonconforming Product
8.4. Analysis of Data
8.5. Improvement
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