Six Sigma

Critical Success Factors

The following are some key critical success factors for successful Six Sigma implementation:

Critical Success Factor – Management Support & Engagement

• Visible, consistent support and an active role in communication and reward.
• Assuring linkage of Six Sigma to corporate strategies.
• Clear prioritisation (relative to other initiatives, programmes and priorities).
• Requiring the use of facts and data to support actions at all levels of decision-making.
• Creating accountabilities, expectations, roles and responsibilities for the organisation.
• Conducting and attending regular reviews to assure and verify progress.

Critical Success Factor – Holistic Communications Plan

• Creation and communication of a Human Resources plan to support Six Sigma roles.
• Regular written communications on Six Sigma news and successes.
• Development and dissemination of communication aids to management.
• Advocating and creating a “common language” based on Six Sigma.
• Communicating pertinent facts about Six Sigma in every company meeting.

Critical Success Factor – Projects Planning & Management

• Establish a documented 1-year Six Sigma project inventory (and refresh regularly).
• Assure linkage of Six Sigma projects to critical business and customer needs.
• Establish projects of appropriate scope and size (significant savings & achievable).
• Assign a Champion and Black Belt to each project (and hold them accountable).
• Implement a project tracking system to facilitate replication and reuse.

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