Statistical Process Control (SPC) is the use of statistically based methods to evaluate a process or its output to achieve or maintain a state of control. This course will provide participants with an understanding of some of the fundamental concepts behind SPC charts with the intention to guide participants towards a more effective utilisation of the charts. The course will illustrate the benefits of monitoring a process in real time for problem solving, improvement and ongoing management. The course is applicable to a wide range of business process situations where data is used to understand the performance of both manufacturing and non-manufacturing processes.