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Introduction:
Internal auditing is fundamental to any quality improvement initiative. The ISO 9001:2008 standard requires that
an organisation conduct internal quality audits to determine the effectiveness of its quality management system.
Trained auditors must carry out these audits. However, most internal quality audits carried out provide little
quality improvement benefits and are conducted merely for compliance.
The ISO 9001:2008 Internal Quality Audit training course focuses on auditing ISO 9001:2008 for real quality
improvement. This course is designed to increase the understanding of auditing techniques and help participants to
accurately interpret and audit against the ISO 9001:2008 requirements for improvement.
Through group exercises and case studies, participants will gain the knowledge and skills to plan and conduct
effective internal quality audits, report audit findings clearly and undertake effective follow-up audit on
corrective actions taken so as to ensure continual improvement.
There will be a good balance between sharing of practical auditing concepts and hands-on sessions to ensure that
participants can internalise the auditing skills learnt and put them to practice in the shortest time possible.
Duration: 2 Days
Target Audience:
Personnel involved in conducting internal quality audits from both the manufacturing and service(including
banking and finance, logistics, healthcare, government and public service) sectors
Programme Objectives:
Upon completion of the course, participants should be able to:
- Understand and apply the proper interpretation of the ISO 9001:2008 standard in actual internal audit
situations
- Understand the importance of internal auditing within a quality management system
- Understand the responsibilities of internal auditors
- Plan and conduct an effective internal quality audit
- Manage the audit process including the opening and closing meetings, reporting and follow-up
- Collect and analyse evidence objectively
- Evaluate and report the results of an internal audit
Programme Outline:
- Review of the Requirements of ISO 9001:2008
- Basic Principles of an Effective Quality Management System
- Process Approach and PDCA Cycle
- The Requirements and Benefits of Internal Quality Audits
- Differences between Process Based Auditing and Compliance Auditing
- Planning and Conducting Effective Internal Quality Audits
- Disciplines and Methodology
- The Auditing Tool Kit
- Audit Preparation
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- Exercise on audit plan and checklist
- Audit execution
- Interviewing techniques
- Gathering audit evidence
- Case study on conduct of audit
- Evaluating Audit Results
- Reporting the Audit
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- How to Report Audit Findings with Clarity and Initiate Corrective Actions
- Exercise on Writing Clear and Concise Non-conformance Reports
- Post Audit Follow-up Activities
- How to Ensure Continual Improvement through Effective Follow-up Audits
- Live Audit
- Course Summary
Remarks:
Day 1 of the training will be a combination of lectures and practical exercises for the participants to acquire the
skills of internal quality auditing.
Day 2 of the training will be the actual live internal quality audit.
Contact Us
Contact us today for a non-obligatory discussion on our ISO
9001:2008 Internal Quality Audit (IQA) Training (with Live Audit) training and customisation of the training
programme for your organisation:
Email:
Tel: (65) 68484109
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