Designing Quality Into Products and Services
Design for Six Sigma (DFSS) is an emerging process management methodology related to
traditional Six Sigma. While Six Sigma methodology targets breakthrough improvement of an existing manufacturing or
service process (as part of a bigger picture of continuous process improvement), DFSS seeks to avoid
manufacturing/service defects at the outset by improving the design process during the initial system/product
development phase.
In short, DFSS aims to build the efficiencies of Six Sigma methodology into the design process
before the implementation phase. The desired outcome of DFSS is a system/product solution that increases product
and service effectiveness in the eyes of the customer, leading to greater customer satisfaction and market
share.
To achieve this objective, DFSS uses advanced Voice of the Customer (VOC) techniques to
determine the true needs of customers and the business, and driving those needs into the system/product solutioning
process through effective systems engineering techniques. These systems engineering techniques include specialized
tools and processes to model, simulate and predict system/product performances before implementation.
Included in the standard DFSS toolkit are methods such as Quality Function Deployment (QFD),
Kano Analysis, TRIZ, Design for Assembly & Manufacturability, Robust Design of Experiments, Statistical
Tolerancing, Sensitivity Analysis, Multi-Optimization and Reliability Engineering.
Similar to the DMAIC (Define, Measure, Analyze, Improve & Control) roadmap of Six Sigma,
DFSS integrates the tools application systematically into an IDOV (Identify, Design, Optimize & Validate)
roadmap, essentially deploying the best practices in VOC & systems engineering into the design process.
When effectively executed, the IDOV roadmap brings an organization closer to achieving ‘Six
Sigma’ levels of performance by ‘designing in’ these expectations into the system/product development process. Key
topics of Design For Six Sigma (DFSS) are as follows:
- IDOV (Identify, Design, Optimize & Validate) roadmap
- Voice of the Customer (VOC)
- Quality Function Deployment (QFD)
- TRIZ & Design Alternatives
- Design for Assembly & Manufacturability (DFM)
- Design Selection using Pugh/SDI Matrix
- Design FMEA (DFMEA)
- Hypothesis Testing
- Statistical Modeling with Design of Experiment (DOE)
- Sensitivity Analysis
- Monte Carlo Simulation
- Statistical Tolerance Allocation
- Capability Score (Short-Term)
- Error-Proofing for Process/Design
- SPC & Control Plans
- DFSS Scorecard
Contact Us
Contact us today for a non-obligatory discussion on our Design for Six Sigma (DFSS) Training and Consultancy Services:
Email:
Tel: (65) 68484109
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