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Introduction:
This programme is developed for Change Agents within the organisation tasked to lead or participate in continual
improvement projects. A Continuous Improvement Expert focuses on specific aspects of the Continuous Improvement
tools, techniques and concepts within the complete Continuous Improvement curriculum.
Duration: 10 Days
Target Audience:
Managers, Process Owners and Project Team Members.
Programme Structure:
The Continuous Improvement Expert Programme is structured into individual modules with each covering practical
Continuous Improvement implementation skills. The programme contents can be further customised according to each
organisation’s unique requirements.
Programme Objectives:
This course aims to provide participants with:
- A continuous improvement roadmap
- Knowledge needed to achieve improvement
- Understanding of the infrastructure and support required
- Methodologies to identify and review projects
- Tools and techniques for continuous improvement
Programme Outline:
Module 1 - Intensive Continuous Improvement Concepts and Tools Training
- Continuous Improvement Concepts
- Define Quality, Problem, Objective and Goal
- Determine Customer Requirements and CTQs (Critical To Quality)
- Establish CTQ Matrix
- Resource/Stakeholder Analysis
- Change Management
- Voice of Customer
- Cost of Quality
- Identify Key Performance Indicators (KPIs)
- Training and Hands-on Workshop on the following Continuous Improvement Tools:
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- Waste Identification and Elimination
- Visual Management
- Spaghetti Diagram
- Layout Planning
- Mistake Proofing
- Continuous Flow
- 5S
- Standard Work
- Effective QC Tools for Service
- Root Cause Analysis
- Team Based Problem Solving
- Project Management
- Kaizen Event
- Project Charter
Module 2 – Process Mapping and Value Stream Mapping Workshop
- Overview of Process Mapping and Value Stream Mapping Principles and Methodology
- Mapping Tools and Symbols
- Process Mapping and Value Stream Mapping - Current State
- Hands-on Mapping Session
- Analysing the Current State
- Process Mapping and Value Stream Mapping - Future State
- Hands-on Mapping Session
- Achieving the Future State
- Using Process Maps and Value Stream Maps to Identify Continuous Improvement Projects
- Prioritising and Selecting Continuous Improvement Projects
- Developing a Continuous Improvement Roadmap
- Identify Project, Champion, Project Owner
- Develop Project Charter
- Develop Project Plan
Module 3 – Continuous Improvement Project Implementation
- Identify the Continuous Improvement Project
- Establish Project Structure
- Prepare for the Continuous Improvement Event
- Agree on Objectives / Analyse background data / Map Current State for the Continuous Improvement
Project
- Identify Areas for Improvement / Map Future State for the Continuous Improvement Project
- Cost / Benefit Analysis of Projects
- Implement Future State Improvements
- Evaluate Performance for Future State
- Finalise Improvements and On-going Actions / Feedback
- Post Project Review to Ensure Momentum has been Maintained
- Follow up to Ensure Project Completion
- Identify Further Areas for Improvement / Skills Development
- Project Close-out
- Project Presentation and Sharing of Learning Experience and Solutions by Project Team
- Project Sponsor Presents Long-term Solution Ideas
- Celebration of Achievement
Contact Us
Contact us today for a non-obligatory discussion on our Continuous
Improvement Expert Programme and customisation of the training programme for your organisation:
Email:
Tel: (65) 68484109
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