|
The eight attributes of management excellence as described by Tom Peters and Bob Waterman in
their management classic "In Search of Excellence", are as follows:
1. A Bias for Action
2. Close to the Customer
3. Autonomy and Entrepreneurship
4. Productivity through People
5. Hands-on, Value-driven
6. Stick to the Knitting
7. Simple form, lean staff
8. Simultaneous loose-tight properties
This last attribute is a summary of the other 7. Simultaneous loose- tight properties is in essence the coexistence
of firm central direction and maximum individual autonomy...
Organisations that live by the loose-tight principle are on the one hand rigidly controlled, yet at the same time
allow (indeed, insist on) autonomy, entrepreuneurship, and innovation from the rank and file.
Contact Us
For more information on our Management Excellence training
and consultancy services, please contact us at:
Email:
Tel: (65) 68484109
When making an enquiry by phone, please leave your name, company name, contact number and email address for us
to respond to you. Your email address will be required in the event that you are unavailable when we attempt to
contact you by phone. We respect your privacy and all information will be kept strictly confidential. We will not
share or trade your contact information with any third parties.
|