The Eight Attributes of Management Excellence

The eight attributes of management excellence as described by Tom Peters and Bob Waterman in their management classic "In Search of Excellence", are as follows:
 
1. A Bias for Action
2. Close to the Customer
3. Autonomy and Entrepreneurship
4. Productivity through People
5. Hands-on, Value-driven
6. Stick to the Knitting
7. Simple form, lean staff
8. Simultaneous loose-tight properties
 
This last attribute is a summary of the other 7. Simultaneous loose- tight properties is in essence the coexistence of firm central direction and maximum individual autonomy...
 
Organisations that live by the loose-tight principle are on the one hand rigidly controlled, yet at the same time allow (indeed, insist on) autonomy, entrepreuneurship, and innovation from the rank and file.

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