7 QC Tools Training


The need to meet and exceed customer expectations in a cost competitive environment makes the correct usage of the 7 QC (Quality Control) Tools imperative today for a unified and systematic approach to team problem solving. The tools help to develop and sustain a strong customer focus and improve all processes by identifying rejects, determining causes, suggesting improvements, and establishing tractability of each process. The 7 QC tools are fundamental for Continuous Improvement.

This course will show the participants the basics of teamwork and problem solving and how the 7 QC Tools are used in problem solving.

Duration: 2 Days

Target Audience:
All personnel / team members directly involved in continuous improvement / quality improvement initiatives from both the manufacturing and service (including banking and finance, logistics, healthcare, government and public service) sectors

Programme Objectives:

At the end of this training, participants should be able to:

  • Understand the fundamental principles of problem-solving
  • Understand how to apply the 7 QC tools in the workplace
  • Comment critically on corrective actions raised as a result of applying the tools
  • Take ownership of applying 7 QC Tools as a corrective and preventive measure to avoid mistakes and improve product / service quality
  • Interpret and measure the effectiveness of implemented solutions

Programme Outline:

  • Procedures For Problem Solving Using The 7 QC Tools
    – Making use of data to increase productivity
    – Applying the 7 QC Tools towards problem-solving
  • The Pareto Diagram
    – How to construct Pareto Diagrams
    – How to classify the defects and display using a Pareto Diagram
    – How to identify the problems in their order of severity
    – How to get a hand on the real problem from among many
  • The Fishbone Diagram (Cause & Effect Diagram)
    – How to construct Fishbone Diagram
    – How to generate all the probable causes for every defect
    – How to apply the Brainstorming Technique during problem solving meetings
    – How to search out and organize all possible factors
  • Process Flow Chart
    – How to construct a Process Flow Chart
    – Considerations for constructing process flow charts
    – How to interpret process flow charts
  • Checksheet
    – What is the best method to take down data simply?
    – How to prevent inspection slip-throughs
    – How to construct simple Checksheets for convenient usage in the workplace
  • The Histogram
    – How to know and predict occurrence of defects
    – How to construct a Histogram
    – How to interpret various shapes of a distribution diagram
  • Scatter Diagrams
    – Is there a way to find out a correlation between the cause and effect of a problem?
    – How to construct a Scatter Diagram
    – How to interpret the Scatter Diagrams
  • Control Charts
    – Why do defects occur?
    – Is it due to dispersion?
    – How to plot these dispersion over a period of time to determine the probable cause of dispersion
    – How to interpret whether a process is stable or not

Contact Us
Contact us today for a non-obligatory discussion on our Effective 7 QC Tools for Continous Improvement training and customisation of the training programme for your organisation:
Email: contact_us@kcg.com.sg
Tel: (65) 68484109

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